FAQ

The Answers You Need

Am I a good fit for Stillharbor Wellness?

If you are seeking mental healthcare, are over the age of 18 and living in one of our operational states, you may be a great candidate!

What should I expect from the screening process?

Initiating treatment is an incredible step toward improving your mental health! So first things first. You will get started by answering some questions about yourself which will help us determine your needs. Once we review your information, someone from our team will connect with you within 48 hours. At that time, we will discuss your next steps and match you with a provider to guide you in reaching your goals.

What should I expect at the first appointment?

At your first appointment, you and your provider will spend time establishing rapport, discussing your history and creating personalized treatment goals.

How long are appointments?

The first appointment may be up to 45-60 minutes long. The duration of subsequent appointments may vary based on your individualized needs. Your provider will recommend the frequency of follow-up visits as part of your unique treatment plan.

Do you prescribe medications?

Stillharbor Wellness offers a variety of mental health services including medication management and counseling. Our team will work with you to determine the best fit for your treatment goals.

How long will I need treatment?

It is difficult to determine the length of care you may need right away. The duration of your treatment depends on your unique circumstances. If medications are prescribed for you, the provider will need to meet with you periodically to manage them, but medication management may require long-term monitoring and care.

What are your hours of operation?

Each provider maintains different hours of availability. During your screening, our team will work to match you with a provider that may best accommodate your scheduling needs.

How much does treatment cost?

Our practice is designed to provide discrete, high-quality, individualized mental healthcare at an affordable price. Costs vary by provider and can be found on their individual profile page.

Do you accept insurance?

Stillharbor Wellness does not participate with any insurance plans. Though we appreciate the place that health insurance has in the lives of our patients, we do not feel that our healthcare system was designed for the individuality that is needed to achieve the most favorable outcomes in mental health. However, we are committed to providing accessible and affordable mental healthcare and are happy to provide you with a receipt at the conclusion of each visit to submit to your insurance for reimbursement if applicable to your plan (all plans vary).

Does Stillharbor Wellness accept HSA cards?

Yes. We will provide you with a receipt to keep for your records.

What type of payment do you accept?

We accept all major credit and debit cards. Our team will help you link your card to your Stillharbor Wellness patient portal. Full payment is collected automatically at the conclusion of each treatment session.

Are you able to discuss my case with anyone else?

We take your privacy very seriously. Just like any medical provider we are bound by federal HIPAA laws and cannot disclose any information about you or your treatment plan without your written consent. Though there are certain circumstances where privacy must be broken, this only occurs if there is an imminent concern for your safety or the safety of those around you. Since Stillharbor Wellness does not participate with insurance, we do not share your diagnosis or treatment information with your insurance plan or any third party without your request.

Who do I contact if I have questions about my treatment plan?

Your provider is available through the patient portal to address appropriate concerns.

Who do I contact if I am in crisis?

Stillharbor Wellness is not a crisis center. If you are experiencing a medical or mental health emergency, please call 911 immediately. 
National Suicide Prevention Lifeline:  1-800-273-TALK (1-800-273-8255)

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